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Last updated: 17 Feb, 2026
Last Updated: February 2026
Thank you for shopping at JewelRoots (https://jewelroots.com/).
Please read our Return & Refund Policy carefully before making a purchase.
Once an order is confirmed and processed, JewelRoots does not accept returns or offer refunds.
However, in certain exceptional cases (such as damaged, missing, or defective products), we are happy to work with our customers to provide a fair and reasonable resolution.
If you receive a damaged product, you must notify us within 5 days of the delivery date.
Send an email to info@jewelroots.com with the following:
Order number
Image of the invoice
One clear image of the outer shipping box
Two clear images of the damaged product
If your order was shipped in multiple packages, only the affected product will be eligible for replacement.
After verification, we will:
Re-send and replace the damaged product at no additional cost
Provide assistance within 24–48 hours of receiving your email
We are committed to resolving the issue promptly and fairly.
If an item is missing from your order, you must notify us within 5 days of delivery.
Email info@jewelroots.com with:
Order number
Image of the invoice
One image of the outer shipping box
Two clear images of the opened box showing all items received
We do not offer refunds for missing items. However, after verification, we will promptly re-send the missing product.
You will receive a response within 24–48 hours, and full assistance will be provided.
If you believe a product has a manufacturing defect, you must notify us within 5 days of delivery.
Email info@jewelroots.com with:
Order number
Clear images or video of the product
Description of the issue
After investigation and verification, the product may be replaced if found to have a genuine defect.
We do not accept returns due to change of mind.
We do not offer refunds once an order is confirmed.
Minor variations in color, texture, finish, or appearance may occur due to lighting, photography, or screen differences and will not be considered defects.
Replacement requests are subject to verification and approval.
We assure fair evaluation and resolution in all genuine cases.
Exchanges and Replacements products will be delivered with in 3 days
Contact name - VAJERAM DHANNA GURJAR
Emails will be responded to within 24–48 business hours.
Once approved, replacements will be processed promptly.
For all return or replacement requests, please contact:
📧 Email: info@jewelroots.com
🌐 Website: https://jewelroots.com/
